Help / FAQ

1. Is ordering from you on the Internet safe and secure?
Generally it is just as safe to order online as it is to pay using your credit or debit card in a shop. This site uses an SSL Certificate, which guarantees that we are who we say we are.

2. Do you restock titles that are out of stock? / Can I order titles that are out of stock?
Yes, we do restock depending on the demand for the title(s). But you can have them specially re-ordered. Just drop us a line at info@hardgraftrecords.com with the title and format (LP, CD, SACD, Tape) and we will get back to you with the pricing and availability. Do note that we require a deposit for confirmed orders.

3. What about titles listed under the Special Order category?
These are titles that we have stocked in the past, but no longer do so because of low demand and/or they are no longer current. They can still be ordered, but delivery times vary ranging from a week to possibly a month depending on the availability of stock at our suppliers. Just drop us a line at info@hardgraftrecords.com if you wish to know the most up to date  pricing and availability.

4. Can I order a title/product that is currently not listed in your store?
Yes, you can. Our suppliers have a vast media catalogue. So, just drop us a line at info@hardgraftrecords.com with the title and format (LP, CD, SACD, Tape) and we will get back to you with the pricing and availability. This includes band merchandise as well, such a t-shirts, coffee mugs etc. Do note that we require a deposit for confirmed orders.

 5. What are your shipping policies?
We ship within 2-3 working days for titles/products that are in stock at our shop. Pre-ordered titles/products that are coming from our suppliers abroad will be shipped anytime between 7 - 21 working days. You will receive an email from us informing you of the status of the titles.

Our standard shipping is PosLaju and can take between 1-3 business days for delivery depending on whether you are in West or East Malaysia. We also offer delivery by VeloExpress, a bike courier/messenger outfit that can deliver the LPs if you're located in Kuala Lumpur or Petaling Jaya (including Sunway, Subang/USJ, Shah Alam, Mutiara Damansara and Damansara Perdana).

International orders are shipped by International Parcel Post and can take on average 7-21 business days. Often, shipments arrive at their destination countries much sooner and subsequent delays are caused by customs clearance and regulatory reviews. Duty and taxes as well as customs fees, including taxes, brokerage fees, and any other fees assessed at the border prior to delivery are the responsibility of the buyer.

All orders are deemed fulfilled once they have been despatched. An email with the tracking number for the order will be sent once it has been despatched.

All our LPs are bubble wrapped and packed into new (i.e. not recycled) dedicated vinyl mailer boxes.

6. What are your shipping rates?
Shipping rates will be shown in full before you confirm your order and will vary depending on item weight, value and delivery destination/postal service chosen.

7. Will my ‘in stock’ items ship prior to my pre-ordered goods?
No. Should your order contain both 'pre-order' and 'in-stock' items, all goods will be despatched when the pre-ordered item(s) are in stock and ready to ship. To avoid delay please order ‘in stock’ items separately.

8. What should I do if I have problems placing my order?
If you have a problem at any point please contact us at info@hardgraftrecords.com.

9. How accurate are the product images on the site?
We work hard to make sure that the images on the site reflect the actual products we sell. Colour variations are inevitable when viewing online content. Please note that alternative artwork may sometimes be used. If you need further clarification, please contact us at info@hardgraftrecords.com before ordering.

10. When am I charged for my order?
All credit card, debit card transactions are debited at the time you submit your order on the store. This will include pre-order items.

11. I have some other questions that aren't answered here. What do I do?
Just drop us a line at info@hardgraftrecords.com and we will do our best to help you.