Return and Refund Policy

Refund Policy

In cases of exchanges for defects in the original product, we will send the replacement piece(s) once we have received the original returned item. There will not be a shipping charge for this exchange. All items must be in original condition and show no signs of use, and must be returned in original vendor packaging.

For international returns, any customs or import duties, brokerage fees, taxes and all other charges paid on return shipments are the solely your responsibility. In the event you refuse your package, only the purchase price will be refunded.

All costs, duties, fees, or taxes are your responsibility and will not be refunded to you.

In Malaysia, if the recipient refuses delivery an item purchased at, all charges shall be your responsibility and Hard Graft Records may charge you for any additional charges. In the event that purchases are not delivered to you due to a mistake on Hard Graft Records’ part, Hard Graft Records will completely refund you or send the item to you again without extra charge when the item is still available, whichever you prefer.

Please note that you are responsible for entering your correct address. If you enter the incorrect address and do not notify us before the order is shipped, Hard Graft Records cannot refund your purchase. If we send you items that you did not order, we will refund you for cost of the outgoing postage and packing on those individual items, once you send them back to us.

Requests for refunds or exchanges must be made within 7 days of the purchase date. Hard Graft Records will not refund after such date for any reason whatsoever.

In cases of buyer’s remorse, request for refunds must be made within 2 days of purchase. All items must be in original condition (if new, must be unopened) and show no signs of use, and must be returned in original vendor packaging.

Upon receiving the item(s) an inspection will be carried out to determine the condition. If accepted, the refund will be made subject to a restocking fee of RM50. If the item isn’t accepted for a refund, then you may exchange it for another of the same or higher value subject to the restocking fee of RM50.

Digital Downloads

Digital downloads are sometimes included with a vinyl LP. These are not returnable or refundable. There are no exchanges based on the production values of the download even if the download code is not included and/or has expired. Hard Graft Records does not create the content sold which is done by record companies, artist, producers, etc. Once downloading has commenced Hard Graft Records cannot accept cancellations or provide any refunds. Buyers are encouraged to sample the audio before committing to a purchase.

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